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🌿Lumzen Cancellation & Return Policy

Because peace of mind is part of the package.

Hey Lumzen Fam 🌙

We know that sometimes plans change, energies shift, and you might need to cancel or return an order. No stress — we’ve got you. Here’s the lowdown on how we handle cancellations and returns so you can shop with total zen.

Need to Cancel? Here's the Flow:

If you’ve had a change of heart, just  Contact-us within 24 hours of placing your order. We’ll help you cancel it — no awkward vibes.

But here’s the deal:

  • If your order hasn’t been packed yet, we’ll cancel it in a snap — no fees, no fuss.
  • If your order’s already in motion (packed or shipped), it can’t be cancelled.
    ✨ Pro tip: Just refuse delivery when it shows up. Once it floats back to our warehouse, we’ll process your refund deducting return shipping costs.

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📦 Unboxing = Sacred Ritual

To keep things crystal clear and fair, we highly recommend you film a quick unboxing video the moment your package lands.

Why? Because if something’s off — missing, broken, or not-so-perfect — this video is your proof of vibes gone wrong.

📸 Your unboxing video must show:

  • The sealed parcel with the shipping label visible
  • The entire unboxing journey (no pauses or edits)
  • The items inside as they are unpacked

No video = no refund/replacement, unfortunately. We know it sounds strict, but it keeps everything fair for both sides.

🎬 Feeling creative?

You can totally spice things up and upload your edited unboxing video — fav songs, emojis, your lovely face and all — to our Social Section. We love seeing your vibe and how you unwrap the magic!

💸 Refunds & Replacements – No Bad Vibes

If your candle didn’t arrive in its full glow-up, send us the unboxing video.

We’ll handle the rest—whether that’s a fresh replacement or a smooth refund.

We’re here for resolution, not resistance. Luxe service, zero stress.

Let’s keep the energy high and the vibes immaculate. 🕯️✨

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⚖️ Cancellation & Return Charges

Because shipping costs us (and the planet), here’s the minimal energy exchange:

  • â‚ą** deduction for cancelled orders after they’ve been processed
  • â‚ą** deduction for returns (a.k.a. RTOs — Return To Origin) where delivery was refused

This just helps us keep things flowing and sustainable đź’š